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@user_8f3xph Thanks for posting on our Forums. Sorry to hear that you're having trouble setting up your service and would be happy to help. So we can view the account securely, please send our team a direct message with your full name and address.

To send a Direct Message:

Ensure you are logged in

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.