1 Message
HELP
I recently moved and I have had an xfinity account for over a year. I spent three hours on the phone with xfinity. Now I can’t even log into my account.
I am supposed to be getting installation of services at my new apartment on Wednesday and the confirmation email says Thursday.
I am not available Thursday - and I can’t log into to an account to change the date. I have tried to call and wasted another 45 minutes on the phone and no one could help me with my issue. I was promised a call back and no one called.
my phone number isn’t linked to any account and I can’t figure out a way to log into at all from the activation email I received.
XfinityJamesC
Official Employee
•
2.2K Messages
3 months ago
Greetings, @user_sgy791! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service transfer, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), the service address currently associated with your account, and the address you will be moving to, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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