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user_btz1u2
1st Topic

3 Messages

Monday, February 24th, 2025 1:36 PM

HELP!!

Is there an email for corporate that I can send an email to? I talked to several agents via chat and phone and keep getting pushed around and disconnected. 

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Updated 

4 months ago

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XfinityChristy

Official Employee

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2.1K Messages

4 months ago

Hello, user_btz1u2,I'm so incredibly sorry you're having such a frustrating time trying to get help. It sounds like you've been dealing with a real runaround, and I completely understand how disheartening it is to be disconnected and passed from agent to agent. That's absolutely not the experience we want you to have. I know how important it is to have your concerns addressed, and I want to do everything I can to help you. Could you please tell me a little more about the issue you're trying to resolve? I'll do my best to gather the necessary information and find the right resources to get you the assistance you need. I'm determined to help you get this sorted out, and I'll stay with you until we find a resolution.

 

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user_btz1u2

3 Messages

@XfinityChristy​  it really has been horrible. On 1/19/25 I modified my plan and had to approve the new plan that was to be 195 a month. However, that is not what my bill states.. It states 235 per month. I have talked to about 8-9 agents both on chat and phone and no one seems to be able to help. I have put in a ticket and have heard nothing back on that either. I also had an issue about the plan that was quoted to me I was promised something and that was no done. At this point I just want my bill to reflect what I approved. 

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4 months ago

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XfinityChristy

Official Employee

 • 

2.1K Messages

 

user_btz1u2 I understand how incredibly frustrating this must be for you. It sounds like you've been dealing with a difficult situation, and I'm so sorry you've had to go through this. Dealing with billing discrepancies is stressful, and I understand your concern about the plan you approved. I also understand your frustration that the promises made about your plan weren't kept. I can absolutely see why you're feeling so frustrated. I want to help you get this sorted out. To get started, would you please send me a direct message with your full name and service address?

 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

0

user_btz1u2

3 Messages

Thanks., just sent you a DM.. 

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4 months ago

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