Help

Thanks for posting on our Community Forums, user_vvwx7t. I'm sorry to hear you have not received the correct device after so many tries. I would be frustrated too if I were you. Luckily, you have reached the best team for assistance. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it