3 Messages
Help
I been on hold for hours and yall keep hanging up or transferring to other people . I need help . I havnt had WiFi for over 12 hours and I have done everything . Yall said it was fixed 8 hours ago and still nothing g. Please help . … idk why yall charge me 70$ for the worse WiFi / worse costumer service I have ever received.
XfinityAlfonso
Official Employee
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1.3K Messages
3 days ago
Hello user_83u67o we're so sorry to hear about that extended service interruption. Have we checked on our Xfinity Status Center for any new updates?
We are here to help. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime during our operating hours.
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EG
Expert
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107.8K Messages
2 days ago
Concern moved here to the Customer Service help section.
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