Help

No it wasn’t showing up so they were going to send me a link within 24-48 hrs and assured me we wouldn’t lose services. Still no link and they shut us off today. They even offered a Christmas deal to switch our phones over and ever got anywhere with that. I’ve been misinformed the entire 5 months I’ve been with you guys. 

@user_9ca4w2 we want to do our part to make sure we're providing accurate support. You can access the Xfinity Assistant using this link https://www.xfinity.com/xfinityassistant, or you can access it from the Xfinity App. From the Xfinity Assistant search "I’d like to see my payment options." If you don't see the option from this tool or when you log into the www.Xfinity.com then your account is not eligible. This article will also help us out. 

https://www.xfinity.com/support/articles/installment-plan-balance-due

Well that’s not what any of the 3 people I talked to said. Sounds like there needs to be a lot better communication on your end. It took 4 months for you guys to come bury the line that laid in our yard all summer. Then when you came to bury it, the guy behind us was getting service installed and they thought it was the same house so they disconnected our service. Took 2 days to get that fixed and service back on, charged me $80 for overage when I have unlimited and was never informed of the overage charge to begin with. Now, I’ve had 3 different people tell me service wouldn’t be disconnected and I could enroll in this plan. 

user_9ca4w2 are you able to let us know if this payment extension was regarding Xfinity Mobile service or Xfinity Residential service, or both? The options we have covered so far would not work for an Xfinity Mobile account. I just want to double-check since you've talked about mobile devices.

It was for internet service. We were thinking about switching cellular to you guys as well