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user_rs9tuq
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Wednesday, October 23rd, 2024 9:06 PM

Help

I got the modem in the mail and when I go to login in the app it says my account is not authorized 

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23 days ago

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XfinityVictor

Official Employee

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873 Messages

23 days ago

 

user_rs9tuq Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_rs9tuq

2 Messages

I can’t sign in!!!!!! It tells me I’m an unauthorized user!

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23 days ago

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XfinityJohnG

Official Employee

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1.2K Messages

Thank you for reaching out to our team @user_rs9tuq. I would be happy to check on any modem set up from here. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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23 days ago

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