Hello there, @user_202dfx! Thanks for creating a post with your customer service concern. I'm sorry to hear about your interaction that was disconnected. You've come to the right place! Our Digital Care Team is the best at reviewing and resolving concerns as quickly as possible, and I'd love to help in any way I can today. To clarify, were you working with an agent through the Xfinity Assistant? If so, you should be able to simply reach back out and start a new chat. Or, if you'd prefer working with us here, I just ask that you provide some details around what you were needing help with. Thank you!
EG
Expert
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106.6K Messages
9 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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1.2K Messages
8 days ago
Hello there, @user_202dfx! Thanks for creating a post with your customer service concern. I'm sorry to hear about your interaction that was disconnected. You've come to the right place! Our Digital Care Team is the best at reviewing and resolving concerns as quickly as possible, and I'd love to help in any way I can today. To clarify, were you working with an agent through the Xfinity Assistant? If so, you should be able to simply reach back out and start a new chat. Or, if you'd prefer working with us here, I just ask that you provide some details around what you were needing help with. Thank you!
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