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user_r2zjub
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Thursday, September 19th, 2024 1:47 PM

Help

Please help. I just need to downgrade to 300 mbs and no tv. [Edited: Inflammatory]. I am so done with the virtual assistant sending me in circles and discussions with live agents (who are very nice and all, but..) that never go anywhere. I don’t know what to do besides cancel my contract. anyone know if there is another option? I need to figure out something cheaper before next month. 

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24 days ago

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XfinityBenjaminM

Official Employee

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1.5K Messages

1 month ago

 

user_r2zjub Hello! Thank you for reaching out and we are sorry that you have had trouble getting the help you need. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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user_r2zjub

2 Messages

24 days ago

Follow up comment- thanks for the help! Finally got ahold of a real person who was able to help me downgrade!

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XfinityEmilyB

Official Employee

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1.7K Messages

@user_r2zjub Thank you for taking time to update the thread! I'm so glad you were all taken care of :). We are available here every day for support and you can always manage your account, troubleshoot, and get help through the Xfinity app. Thank you for your continued loyalty and I hope you have a great rest of your day! 

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24 days ago

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