help

need to make an appointment for a technician to come to my home to find the internet problem.

I have "trouble-shot" with your ol-line assistant twice - each time doing the same thing I had done before asking for help in the first place.

I have had no solution.

I have tried to use your sight to set an appointment with a technician TO NO AVAIL!!!!!!!

I need a real live person to come to my home and to figure out where the problem actually is and to fix it.

Responses

U

user_z87c5m

2 Messages

10 months ago

on-line, not "ol-line"

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user_z87c5m Thanks for posting on our community forums. I'm sorry to hear about your current internet issues. We'd like to help. What specific symptoms are you currently experiencing? What troubleshooting steps have you completed online? Did you try rebooting the modem manually or through the Xfinity App? Did you check the coaxial connection on both ends (wall plate and modem) to make sure it's tight and there's no damage to it?

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10 months ago

0

EG

Expert

•

110K Messages

10 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

Customer Service

user_z87c5m

help

user_z87c5m

XfinityDilary

EG

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