Eliza03 Thank you for reaching out to us here today to let us know about the issue you are experiencing with your television service! The Xfinity app has great troubleshooting options for both internet and TV service. You can send refresh signals to your equipment, check for service interruptions in your area and even schedule a technician appointment if you need one! You can download the Xfinity app from your app store are at the following link https://www.xfinity.com/support/articles/using-xfinity-app.
XfinityBrianH
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