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-Darksea-
1st Topic

2 Messages

Wednesday, May 8th, 2024 6:15 PM

Closed

Help

I need help finding out if Xfinity can extend my service for week bc I will lose my job and be homeless if I don’t have internet for my job and I zero transportation and zero money like come Xfinity I thought your were good with this I need it for a week to able to pay my arrangement but noooo Xfinity wants their customers to suffer 

Question

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Updated 

1 year ago

25

1

0

ccRuben

Retired Employee

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729 Messages

1 year ago

We will be happy to look into your account. Please send a direct message with your name and address, thanks! 

 

To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you. 

2

0

-Darksea-

2 Messages

All they are gonna say is sorry we can’t do anything bc ur two months behind 

1 year ago

0

XfinitySara

Official Employee

 • 

1.7K Messages

@-Darksea- It sounds like you've already discussed options with us, but I'd still like to make sure we help in any way we can! To confirm, have you already made a payment arrangement as seen here? If so, you could also look at downgrade options, just temporarily until you can afford the increased bill again. To do this, either utilize our Plan Builder or log in to My Account and manage your service(s) that way! Let me know if this helps, or if you'd still like for us to take a closer look. Our Digital Care Team remains here to support you and your household however we can :)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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