HELP

I have been trying to get internet service at our new home since Dec.  We had an installation appt on 12/18 but the rep said we needed the cable tunneled under the street before he could proceed and put in an order for it.  However, the order was rescheduled for 1/8 and the crew was a no show.  Now we cannot seem to get a valid reschedule date, nothing is showing in our appointment schedule and we are being charged for internet and equipment we do not have.  Today they said we were scheduled for 1/22 but it is not listed in our appointment schedule.  That date if valid is over a month out from when we were scheduled to have internet. We have a second bill being auto paid next week for nothing. We cannot move until we have internet as my husband and I work from home and need internet.  This is appalling service.