You've reached the right place for help, @user_b6d296! You can return your Xfinity equipment in a few simple and easy ways, including printing a return shipping label. To get started, sign in and visit the Equipment Return page. (Note: You must have your Xfinity ID and password to process your return online.)
Check off your Xfinity modem and select Continue. When returning any device, be sure to check the serial number on it so that it matches your selection. Choose a reason for return and press Continue. Select UPS Prepaid Shipping, and Click Print Shipping Label to print the label for your package.
You can put the equipment being returned into its original box. Place your UPS prepaid shipping label on the outside. Be sure to keep the top portion of the label with the tracking number included, as this will be your receipt. Please let me know if this info!
What makes it nice and easy from here is that you're able to call 800-PICK-UPS to schedule an at-home pickup by using the label tracking number. You can also drop the package off anywhere that UPS shipments are accepted. It does take up to two weeks for the return to be reflected on your account online. Please let me know if this info helps!
XfinityThomasA
Official Employee
•
2.3K Messages
2 years ago
You've reached the right place for help, @user_b6d296! You can return your Xfinity equipment in a few simple and easy ways, including printing a return shipping label. To get started, sign in and visit the Equipment Return page. (Note: You must have your Xfinity ID and password to process your return online.)
Check off your Xfinity modem and select Continue. When returning any device, be sure to check the serial number on it so that it matches your selection. Choose a reason for return and press Continue. Select UPS Prepaid Shipping, and Click Print Shipping Label to print the label for your package.
You can put the equipment being returned into its original box. Place your UPS prepaid shipping label on the outside. Be sure to keep the top portion of the label with the tracking number included, as this will be your receipt. Please let me know if this info!
What makes it nice and easy from here is that you're able to call 800-PICK-UPS to schedule an at-home pickup by using the label tracking number. You can also drop the package off anywhere that UPS shipments are accepted. It does take up to two weeks for the return to be reflected on your account online. Please let me know if this info helps!
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