U

Friday, July 21st, 2023 11:06 AM

Closed

HELP!!!!

Moved into a home last Saturday, fast forward to yesterday and they suspended my service due to a previous tenant having a debt owed. Spent 4 hours with 7 different calls, two managers and collections/fraud just to be told 1000 different answers. I repeatedly was hung up on, providing no resolution and I work from home needing internet today. HELP

Expert

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111.7K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Expert

 • 

32K Messages

2 years ago

@user_2cc3fe 

Moved into a home last Saturday, fast forward to yesterday and they suspended my service due to a previous tenant having a debt owed. Spent 4 hours with 7 different calls, two managers and collections/fraud just to be told 1000 different answers. I repeatedly was hung up on, providing no resolution and I work from home needing internet today. HELP

You didn't mention what any of them told you, but you'll need to take your lease and another ID to a store to confirm that you have no connection to the previous tenant and they should be able to reinstate your service.

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