Visitor
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6 Messages
HELP
can someone please explain why I made the payment I was told I had to make and my services are still not restored?
Visitor
•
6 Messages
can someone please explain why I made the payment I was told I had to make and my services are still not restored?
CCSelena
Problem Solver
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892 Messages
3 years ago
Hi there @user_eb7c4c! I am sorry you are still having issues after making a payment to restore services. Please send us a DM so we can continue with our private conversation so we can help. 😊
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EG
Expert
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119.1K Messages
3 years ago
@user_eb7c4c Here's how;
To send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
[Permission from and credit given to BruceW].
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