Visitor
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1 Message
Help.
Hello Nico,
I am out of internet service for 5 days now! following a power outage in my area. Power was restored in 24 hrs last monday, but still no internet. your A.I. assistant is mediocre and doesn't provide any update nor ETA. I am left in the dark with no clue when internet will be repaired! I work from home as well as my kids. I need Internet now. I need to talk to technical support but there's no phone # to call. This all customer support is a disaster! please help!!!
EG
Expert
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110.4K Messages
4 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast employees for assistance.
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user_Kaitlan
Contributor
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317 Messages
4 years ago
Hello, @user_956b00! I'm sorry to hear about the internet being down during a workday while the kiddos are also at home. We can absolutely look into this for you and see if we can provide an ETA and some more information about what's going on! Please send me a Direct Message with the full name of the Account Owner and yourself, if different, as well as the full address on file to get started.
To send a Message:
1. Click on the Chat Bubble icon in the upper right corner.
2. Search for "Xfinity Support" and select "Xfinity Support" from the drop down list.
3. Type your message in the text area.
4. Press Enter to send!
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