Visitor
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1 Message
Help Would Be Great
Impossible to speak to anyone. Agents in the store aren't trained to help with anything. The app and website are constantly down. We got our credit card information stolen trying to speak with someone from xfinity. One late fee because of having to get a new credit card caused us to pay two month in cash in store... and no one could explain to me why.
Sat in the store to be told I needed to call xfinity to resolve my issue and waited on hold for 30 minutes and transferred to two agents who had no idea how to help me. I still have a blocked account (no one knows why) and I had to pay $140 in cash. All because we had our wifi go out for two days and couldn’t get ahold of anyone until we found a number that ended up scamming us hundreds of dollars causing our automated billing to shutoff because of a new credit card which. Now we have to pay in cash…?? Would love some answers.
Nothing about this company is ran well, worst problem is our area is only covered by xfinity.
XfinityThomasA
Official Employee
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2.5K Messages
1 day ago
Thank you for your feedback. user_5ztcr3. This is not the experience we want for anyone. Our team can help with all things Xfinity right here. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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