Mwitek24's profile

Regular Visitor

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8 Messages

Monday, November 10th, 2025 8:18 PM

Help with xfinity incentive program

Hello can someone help me with xfinity incentive program. I cannot contact a person at the incentive program and it’s not recognizing my info. Can someone reach out to me. Thanks. 

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Official Employee

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3.1K Messages

3 months ago

Hello, @Mwitek24, and thanks for reaching out to us on the forums! We can assist with your incentive issues. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since you already sent a DM, we will continue to assist you there!

Visitor

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1 Message

9 hours ago

I’ve been having the same issue. I can’t find anybody to talk to and my phone that I turned in is gone and I’m still paying for it and I haven’t gotten my gift card yet. If this is the case I might as well just get my phone back. It’s ridiculous.

Official Employee

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424 Messages

 

user_b1e5ai, hello there and thanks for participating in our Forums! I understand your concerns. This thread is partaining to incentives not trade-in promotions. Trading in phones can get you a check from Assurant if not used for a promotion. What were the details of turning in your phone? 

 

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