Help with the claim

Does it always take 4 weeks to get a real person to help you and then still not help you this is how it normally works cuz I've been trying for 4 weeks now to get any kind of help and I just keep getting the runaround said go here go there and then nobody wants to help me so I guess that's how it is I mean I hope it's I don't have another damage claim from any other issues cuz I would hate to wait you know 6 weeks for any kind of help