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user_v4ozkf
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2 Messages

Monday, October 16th, 2023 7:52 PM

Closed

help with spam error

I receive emails from a book club/instagram group and I save them to a folder. In May, Comcast/Xfinity sent one of the emails to spam and now I cannot receive certain emails from this group. I cannot go 'mark it as not spam' because the emails are now apparently bouncing back and I need to have this fixed.  It is odd that some of the emails are getting through, but the ones that I need with links for meetings are being returned. They sent me a screen shot of what they are dealing with and I have included it here (2nd image). and then also I have a screen shot of the folder in my inbox where I have other emails from them that are obviously getting through (1st image). Please help me resolve this so that I can get all my information. Also, as a note, the record that xfinity/comcast has with many people is that you all don't really help. Than has not been my experience, so I am hoping you all prove me right

[Images Removed: "Personal Information"]

Question

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Updated 

2 years ago

 • Edited

50

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XfinityLinda

Official Employee

 • 

2.5K Messages

3 years ago

Thank you for connecting with us, @user_v4ozkf, here in our community. We appreciate your wonderful comments. Just as a heads-up, it is recommended you do not post screenshots of emails and personal identifying information for security purposes. We set this post to private to remove the screenshots. For this type of email concern, it is recommended you contact our experts in our 

 Customer Security Assurance Department at abuse@comcast.net or 1.888.565.4329. They will be able to assist. 

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user_v4ozkf

2 Messages

I receive emails from a book club group and I save them to a folder. In May, Comcast/Xfinity sent one of the emails to spam and now I cannot receive certain emails from this group. I cannot go 'mark it as not spam' because the emails are now apparently bouncing back and I need to have this fixed.  It is odd that some of the emails are getting through, but the ones that I need with links for meetings are being returned. Please help me resolve this so that I can get all my information.

Also, as a note, the record that xfinity/comcast has with many people is that you all don't really help. That has not been my experience, so I am hoping you all prove me right --

I have emailed abuse@comcast.net as advised above but have not received even a reply that the email was received.

(edited)

2 years ago

0

CCDanielB

Official Employee

 • 

252 Messages

Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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