2 Messages
Help with safety issue
We have been waiting since September 21 to have our cable buried. It is draped across our yard and extends into our culdesac in front of two other homes in our neighborhood.
We have requested assistance multiple times over the phone and via Xfinity Assistant.
XfinityKassie
Official Employee
•
2.5K Messages
3 years ago
@user_3cbn4z Good morning! Thank you for reaching out to our Community Forums Team for assistance with getting your line. I would be happy to take a look into your request today. To get started, can you please send a Direct Message with your name, and service address?
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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