Help with purchase pin.?

Question

I waited the hour because of 5 attempts will not let me change the pin

XfinityBrianH · Answer

user_0vrpzy Thank you so much for reaching out to let us know you are having trouble changing your purchases PIN, our team can help! You can find instructions for managing and resetting your setting at the following link https://www.xfinity.com/support/articles/x1-manage-tv-settings-online.

BruceW · Answer

@XfinityBrianH: What the page you posted doesn't say, but what should be obvious, is that you need to know the PIN before you can change or remove the PIN. If the OP doesn't know it, they'll need Employee help.

EG · Answer

Concern moved here to the Customer Service help section.

Customer Service

user_0vrpzy

Help with purchase pin.?

XfinityBrianH

BruceW

EG

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