Visitor
•
1 Message
help with no internet service
I have been on the phone for 2 days and can not get a hold of anyone to help. Xfinity expects me to pay my bill but I have to keep taking days off work to be home for someone to fix my internet but it still doesn't work. I was sent 63 text messages from the assistant with no help at all. I have been hung up on with no call back after 30 min on the phone. Everything in my house runs on internet and they do not want to service their lines. I have never has such poor support from a company I pay a lot of money too.
EG
Expert
•
115.5K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityBillie
Official Employee
•
3.8K Messages
2 hours ago
@user_oatn2s Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand how frustrating it is to have service issues and having to take time off. Our team would love the opportunity to help you with resolving these concerns. To get started please send us a DM to Xfinity Support with your full name and address.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0