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user_6022
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Monday, October 21st, 2024 5:49 PM

Help with NHL tv package

Hello. I live in the Chicago area and this weekend I ordered the NHL Center Ice package through Xfinity to watch the Chicago Blackhawks. However, the games are blacked out. I have been trying to reach someone at Xfinity to cancel this and receive a credit but it’s impossible to speak to or chat with a human being. How can I talk to someone??

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2 months ago

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XfinityBenjaminM

Official Employee

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1.7K Messages

2 months ago

 

user_6022 Hello! Thank you for reaching out to us here on our Community Forum. When you can, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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