1 Message
Help with new plan
I change plans to $30 a month on autopay but that is not what you guys are doing. I need someone who can actually help me I spent hours and hours on the telephone to set this up and now it's not working
1 Message
I change plans to $30 a month on autopay but that is not what you guys are doing. I need someone who can actually help me I spent hours and hours on the telephone to set this up and now it's not working
XfinityOrlandoM
Official Employee
•
2K Messages
2 months ago
@user_ewnuf1
Thanks for reaching out to us I do apologize for any billing issues you're having. We do bill a month in advance so if you made changes to your services were we sent you a digital consent order then the changes actually won't reflect until your next billing cycle.
So what would happen on your next billing cycle is you would have prorated and adjustments credits added to your bill for the changes you made, by the time you get your second bill you would see the normal agreed amount that you agreed to.
This link https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill has great information on how you can go review your detailed PDF billing statements and on the first page it'll show you when your billing date is and the dates you're billed for which will give you a better idea of how the changes will be reflected on your next billing cycle.
Now if you're not finding the information you need via the link I provided above go ahead and send me a direct message including your name and complete address and I'll be happy to make sure the changes are made and set the proper expectations.
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your Message in the text area near the bottom of the window
Press Enter to send it
0
0