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user_cr581d
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Visitor

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2 Messages

Sunday, February 1st, 2026 1:31 PM

Help with my bill

Scheduled payment for Feb 7th of 200. I go back work this week. Will be all caught up by the end of Feb. You turned me off for 100. Why? I have explained to agents what is going on. I've been with you since 2015. When I find another service im.tempted to turn all services off

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5 hours ago

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XfinityJosephA

Official Employee

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2.1K Messages

6 hours ago

Hello, how are you @user_cr581d? Did you schedule a future payment, or did you set up a payment arrangement? You can review eligibility for a payment arrangement using the Xfinity Assistant.  https://www.xfinity.com/xfinityassistant

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user_cr581d

Visitor

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2 Messages

Scheduled future payment. Xfinity assistant said needed 50 to day. I cant do that. Sad Comcast Xfinity doesn't work with people thru hard times. That assistant is no help

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6 hours ago

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XfinityJosephA

Official Employee

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2.1K Messages

 

user_cr581d thanks for letting us know. You will want to set up a payment arrangement or a payment installment plan to keep services enabled. We offer these flexible payment options because we know having more time can be very helpful. This is our best resource to reference. https://www.xfinity.com/support/articles/set-up-payment-arrangement

 

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5 hours ago

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