Visitor
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1 Message
Help with mobile bill
My wife and daughter went to Canada. The unlimited data was added to one line- she thought it was added to both. When my daughter saw the text to add unlimited, she did. Before that she was driving and using maps. A large charge was incurred. Can we please get that removed?
XfinityRichard
Official Employee
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3.4K Messages
2 hours ago
Hi there 😊 I’m really sorry that happened, @user_k7r2zc that’s definitely a frustrating situation, especially when it sounds like it was just a simple misunderstanding while traveling. Unexpected international charges can add up quickly, and I completely understand why you’d want that looked into. We’ll absolutely do everything we can to help with this. I can get this escalated to our Xfinity Mobile Escalations Team so they can review the charges and see what options are available to help resolve things for you. When you have a moment, please send me a direct message with your full name and service address, and I’ll take care of getting this submitted right away. I’m here for you, and we’ll work through this together 💙
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