Help with landline

Hi Xfinity

I am interested in setting up a landline. But I would like to know if I need to activate anything using xfinity in order to get it working.

I plugged in a phone I had lying around to the TEL 1 port to test and it powered on but I didn’t get a dial tone.

I am not sure if this phone is just not compatible or as stated in the previous paragraph I am not sure if I need to activate anything on your end.

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XfinityChristy

Official Employee

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2.8K Messages

2 hours ago

user_4lwwi6 Hi there! Thanks for reaching out about getting a landline set up. I’d be happy to help take a look at your setup and make sure everything is pointed in the right direction. To start, can you let me know if you currently have Xfinity Voice on your account, or are you looking to add it?

Once I have a better understanding of your account status, I can guide you through the next steps to get that dial tone up and running.

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user_4lwwi6

Help with landline

XfinityChristy

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