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user_4lwwi6
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3 Messages

Tuesday, June 16th, 2026 2:24 PM

Help with landline

Hi Xfinity

I am interested in setting up a landline. But I would like to know if I need to activate anything using xfinity in order to get it working.

I plugged in a phone I had lying around to the TEL 1 port to test and it powered on but I didn’t get a dial tone.

I am not sure if this phone is just not compatible or as stated in the previous paragraph I am not sure if I need to activate anything on your end.

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49 minutes ago

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XfinityChristy

Official Employee

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2.8K Messages

2 hours ago

 

user_4lwwi6 Hi there! Thanks for reaching out about getting a landline set up. I’d be happy to help take a look at your setup and make sure everything is pointed in the right direction. To start, can you let me know if you currently have Xfinity Voice on your account, or are you looking to add it?
 

 

Once I have a better understanding of your account status, I can guide you through the next steps to get that dial tone up and running.

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user_4lwwi6

Visitor

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3 Messages

Hi Christy,

Thats the main thing i’m trying to figure out. If I dont have it would it be extra costs?

I get xfinity through my HOA, and they pay everything on my behalf.

is there anyway to check this I have the app

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2 hours ago

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XfinityChristy

Official Employee

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2.8K Messages

 

user_4lwwi6 I would need to review your specific account to give you an exact answer, but in general, there is a monthly cost for this service along with applicable taxes and fees. Even in situations where an HOA covers the base service, you would still typically see charges for local taxes and related fees. If you’d like, I’m happy to take a closer look at your account and go over the details with you. Just send me a Direct Message with your full name and service address to get started. You can do that by clicking the chat icon in the top right corner of the forum page.

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "Start new conversation" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 hour ago

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user_4lwwi6

Visitor

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3 Messages

Hi Christy I got to the DM webpage and searched your name but you do not appear in the dropdown

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53 minutes ago

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XfinityChristy

Official Employee

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2.8K Messages

 

user_4lwwi6 You don't want to type my name, you will need to type "Xfinity Support". 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

49 minutes ago

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