Visitor
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2 Messages
Help with downed lines
I have the internet line in my backyard down due to a storm and just want someone to hook it back up for me. Who can I contact for this? I’ve already submitted a ticket but I’d like to be able to set up an appointment. There’s an outage in my area due to “weather” even tho we’re past that, I just want an appointment without a phone call run around.
EG
Expert
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115.9K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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3K Messages
2 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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