Help with concern

Question

I'm just trying to get some help with Internet service I'm my place, there was some maintenance done last couple of days in our area and our Internet was on and off for those days, I understood and I was fine with it. Then today after we received communication from Xfinity that everything was fine, but I still have no Internet service, after an hour of back and forth calls with the automated service and resetting my modem about 10 times still no service.  Then I call again and after a painful 30 min get to talk to someone, and they couldn't tell me what issue was but they assured me we are getting Internet service but could me the modem, I buy 2 new modems and try both, still no Internet. Then I call again, and after close to an hour of being on hold, I get hung up on, And no one calls me back (still no idea what's going on), I call again speak to another associate that tries to help still no Internet, finally they were able to add my new modem in to the system and I hung up thinking it's fixed now, but to my surprise still no Internet service.  I call again, and now I am going on about 5 hours and no one calls tell me what the issue is, the new associate tells me she thinks it's an Xfinity issue. I asked if someone could come out the next day and take a look, they explained there is no guarantee. By the way I am still on hold to talk to a supervisor and now I am going on 6 hours and I can't get ahold of a supervisor or anyone that can help me.

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityGabriel · Answer

@user_ukp78c , Hi there! Thank you for taking the time to visit our forums page and for your patience while waiting for a response. This is definitely not the experience that we like to hear about with not receiving a solution to the internet service and support concerns as quickly as possible. You've come to the right place for help. In order to further assist, I will just need to pull up the account to take a look at what's going on. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.

(edited)

Customer Service

user_ukp78c

Help with concern

EG

XfinityGabriel

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