Regular Visitor
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23 Messages
help with changing plan
Please. Does anyone here know how to get help with a real person? I have been trying to revise my plan for years. Xfinity Assistant is useless, calling is difficult. Today, I decided to put aside my afternoon for this task. I tried and tried and tried to work with the bad online technology - multiple logins, dead links, 400 and 404 gateway errors, just endless. I finally decided to call and speak to a real person. After a long wait and insistence, I thought I got a person. But I think it was a bot. Or she had very bad info. Was quoting me numbers based on a bill I paid same day, and her numbers were $30 off. Does anyone here know the secret. Do the staff in the stores have the info and knowledge to assist with account revisions?
XfinityJon
Official Employee
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1.2K Messages
2 hours ago
Good afternoon user_8adp57. You have reached the right team! I will be more than happy to review your account, and the options available. I will need some additional information in order to do so.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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