Visitor
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1 Message
help with cancellation from years ago
I previously cancelled my xfinity service and continued to be billed. I called customer service and was repeatedly transferred from person to person until I was rudely hung up on. So the service was never officially cancelled even though I was told they would send me an email for the cancellation. The bill went up only $340 before it was officially cancelled, while this charges continued to be billed we have no internet. Its been over a year since this had happened. Every few months this dings my credit score, customer service is no help, and even xfinity employees in person say their customer service is horrible since calls are directed to call centers where language barriers are an issue. This has been an ongoing problem for too long.
EG
Expert
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122.6K Messages
52 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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3.2K Messages
2 minutes ago
@user_3bzg0y Thank you for making us aware that you continue to get billed even after requesting to have your account disconnected. I would be more than happy to review your account to see what I can do to get this resolved once and for all. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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