Help with canceling apple watch order and billing questions

Hi,

I ordered an apple watch through Xfinity today and was hoping to cancel the order before it ships out because I was going over the price breakdown and it wasn't worth it to me.

Also, I keep hoping on xfinity chat assistant but no one can give me a straight answer to what my monthly bill charges are supposed to be for the first cycle (including activation fees) and then what it should look like after the first month. I believe I have the wrong internet plan/bundle under my internet bill.

Responses

XfinityBrianH

Official Employee

•

1.4K Messages

4 months ago

user_f0rod7 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

2

0

U

user_b4hue6

Visitor

•

1 Message

Want to cancel Apple Watches. One still in box and other opened, used 1 well and stopped. Can you cancel the $10 usage fee?

Like

Reply

24 days ago

0

XfinityAlfonso

Official Employee

•

1.7K Messages

Hello user_b4hue6 Thank you so much for taking he time to reach us here on our Xfinity Forums! Have the watches been purchased and activated in the last 14 days? This is the refund/exchange period.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick