help with cable tv

user_g5850i Hello there! We appreciate you reaching out to our Xfinity Forums Team for assistance with your TV services. It can be super frustrating when your services aren't working properly. I'd be happy to help you identify the issue, and what the next best step is going to be. Before we send a technician out, can you please share what troubleshooting steps you have already tried, what model of TV box you have, and if you have tried to reset your modem? I look forward to hearing back from you, and helping you resolve the issue today!