Visitor
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1 Message
Help with buried cable marking
Geez - this question has already been answered and I followed the instructions which instructed me to direct message, but then I find I can't unless I make a posting. What a run-around!
I called J.U.L.I.E. to have cables marked. Comcast sent an automated reply saying nothing is needed. That's not true. The message said to call Comcast with any questions. It's impossible to call Comcast and talk to someone about this - another big run-around.
So I guess I make this redundant post and hope it lets me talk to someone.
EG
Expert
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111.3K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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EG
Expert
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111.3K Messages
1 month ago
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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XfinityRoberto
Official Employee
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1.8K Messages
1 month ago
Hello and welcome to Comcast @user_7426be. I am sorry for the inconvenience it has caused trying to get a hold of a specialist to assist you with your buried cables concerns. You are in the right place and we are happy t assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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