Help with bill increase

My bill has increased by $30 over the last couple of months. That is a lot for someone on social security. Tried the Virtual Assist but that is useless. Need to speak to a live person.

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EG

Expert

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114.6K Messages

6 hours ago

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRichard

Official Employee

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2.7K Messages

6 hours ago

Hi there, @patg01 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with finding the right promotion that fits your needs. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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user_yh0zna

Visitor

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1 Message

@XfinityRichard Hello, I also have the same issue regarding increase in bill. My current plan is $65 as a promotional, which was set to increase next month (billing date: Dec 9th). However, I got an email from xfinity that they have applied a loyalty discount to my account, which will keep the bill at $65/month for the next 12 months as long as I don't change anything that is currently set up. I have not changed anything, but regardless, the amount that I will be charged on Dec 9th is showing as $95. Please help! Thank you.

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3 hours ago

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XfinityJohnG

Official Employee

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2.3K Messages

Thank you for reaching out to our team here. I will be happy to take a look at any billing question for you from here. Can you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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