Visitor
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1 Message
Help with account
Xfinity plan was change with promise of lower prices without loss of channels. We lost our landline and our premium channels and went to 1 gig internet from 2. We would like to get our old plan back..
Visitor
•
1 Message
Xfinity plan was change with promise of lower prices without loss of channels. We lost our landline and our premium channels and went to 1 gig internet from 2. We would like to get our old plan back..
XfinityRaul
Official Employee
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3K Messages
14 hours ago
@user_pan2fd Thanks for reaching out to us via Forums to make us aware of this update on your account. I would be more than happy to review your account to see what we can do what we can do to resolve this for you. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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