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user_kzfacm
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Thursday, January 22nd, 2026 9:40 PM

Help with account cancellation

Hello,

I am trying to close my account. I received one email confirming that my request cancellation was received on December 19th, 2025. Then I received an identical email the following day, December 20th, 2025. However, I have been billed for the January-February cycle. I would appreciate help in fully closing my account.

Thank you.

Question

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Updated 

1 hour ago

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XfinityDilary

Official Employee

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3K Messages

1 hour ago

Thanks for posting on our community forums, user_kzfacm. We can help with the cancellation request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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