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3 Messages

Wednesday, December 17th, 2025 7:16 PM

help with a recent movie purchase

acct #[Edited: "Personal Information"]. I purchased Pacific Rim" this month. I love this movie but it's a 2 hour movie and you only gave me 28 minutes of it. Can you fix this

[Edited: "Personal Information"]

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Official Employee

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2K Messages

3 hours ago

user_4a83a7 thank you for using the Xfinity Community Forums page to reach out regarding your purchased movie. Let's assist you with the access to this film. Firstly, did the film have an error while attempting to view, or what exactly caused it to close after 28 minutes?

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