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user_r94o08
1st Topic

7 Messages

Wednesday, September 4th, 2024 5:24 PM

help with a cable that lawn mower might cut

Please why cant I talk to someone who improperly buried cable? This needs to be addressed right away not in 14days when I tried to do it on your voice system. I CANT GET ANY HUMAN TO TALK TO!!!!!!

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3 months ago

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EG

Expert

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107.1K Messages

3 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityGabriel

Official Employee

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1.9K Messages

3 months ago

 

Hi there! Thanks for reaching out and for bringing this to our attention. I can understand how important it is to get that cable buried as quickly as possible as I had mine replaced before when I moved. I am sorry to learn about this experience of not being able to talk to someone. We will do everything within our power to rectify this experience. To help make speaking with someone over the phone easier, here is a great link to more details on requesting a call back for future reference so you do not have to spend any time waiting on hold. 
 
You've reached the right place. We are a team of expert specialists who are dedicated to resolving cable burial requests over social media. Let's get that fixed. To get started, please send us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. Just so you are aware, this type of job can take up to 14 business days since the order was created due to permits.  Cable lines may be underground or above ground and normally follow the same path as the utility service lines to your home. In some communities, we are required to apply for and receive a permit before we can replace the underground cable line. Permit approvals can take between 5 and 30 days. 

 

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user_r94o08

7 Messages

I tried the above link with NO help> when I answered the prompts it said that underground cable issues would take up to 2 weeks. When I tired to reapply i get "Something went wrong" 

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3 months ago

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user_r94o08

7 Messages

Confirmation Number:
Account Number: Edit: [Personal Information]
Service Address: Edit: [Personal Information]

(edited)

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3 months ago

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user_r94o08

7 Messages

Can someone at least call or text me?

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3 months ago

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XfinityAdrienne

Official Employee

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907 Messages

Oh no, thank you so much for sharing those details with us user_r94o08! We can certainly take a look into the account and ensure the link is resolved. Can you please send us a DM to get started?

Please send us a direct message with your full name, business name, full address, and phone number.
 • Click "Sign In" if necessary
 • Click the "
Direct Message icon” 
(upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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3 months ago

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