Skip to main content
user_tvdx41
1st Topic

Visitor

 • 

2 Messages

Monday, December 8th, 2025 12:19 AM

Help updating request to bury a cable line

I need to update my request to have a cable buried. The service request number is [Edited: "Personal Information"]. I got notified that my property was marked but it wasn’t. I also want to update the details on the request to make sure they schedule the appt with me so I can make sure I am here. I’ve tried the chat/virtual assistant, called several times, and even went to an Xfinity store. No one has been remotely competent to help me. This is the worst customer service I’ve ever experienced. If there was an alternative in my area I would have dumped Xfinity a long time ago. It’s gone so far downhill. How do I get helped from A LIVE PERSON?

Question

 • 

Updated 

15 hours ago

 • Edited

6

1

0

Oldest First
Selected Oldest First
XfinityDilary

Official Employee

 • 

2.8K Messages

18 hours ago

Thanks for posting on our community forums for assistance, user_tvdx41. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

1

0

user_tvdx41

Visitor

 • 

2 Messages

I tried and that was equally useless. I couldn’t get a meaningful response then they just stopped responding. I’m done with Xfinity. Your customer service is astonishingly bad. 

Like

Reply

17 hours ago

0

forum icon

New to the Community?

Start Here