Visitor
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1 Message
Help TV
I am home from the hospital for one afternoon. Have inoperable cancer. The TV in the living room wasn’t giving a picture. Called and was routed all over - 45 minutes. There is no way to get someone live. Horrible. Horrible service. Then I’m in the chat with some guy who was trying to sell me something. I signed something. I don’t want anything, I’m being sent something. What in the world could you be sending? Do not send anything and cancel whatever I signed. Kept asking the guy when is he going to help fix the TV? He did nothing and then disappeared. 5 hours! 5 hours of wasted time. I am angry . Tried to get someone to set up a visit for someone to come and fix the TV. Impossible to do! Please send someone Sunday to fix the TV. I will not pay for a visit. Will be writing the CEO. This is bad for my health. Pathetic service. How are you in business?
EG
Expert
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116.4K Messages
9 hours ago
The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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1.1K Messages
8 hours ago
Good afternoon user_szjy0s. I can assure you this is not the experience we want for you. You have reached the correct team, and I will be more than happy to assist you further. I will need some additional information, in order to do so.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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