mattosh13's profile

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1 Message

Thu, Nov 19, 2020 9:00 AM

help to bury cable

I have been desperately trying to get a hold of anyone to discuss burrying our cable. The power company is coming to tunnel the line under our driveway and we need to have the comcast line done at the same time. Every day I call and get the same answer that I should receive an email or a call in the next 24 hours. Surprise, haven't gotten a call or email. Is there a number anyone has to call that a representative would have any knowledge at all regarding this issue. Seems odd you have to come to a message board to air your laundry to get an answer from this company.

Responses

Official Employee

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2.9K Messages

7 m ago

Greetings, @mattosh13! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are having with trying to get the cable buried. The forums are just another way for our customers to get help along with Reddit, Facebook, and Twitter. We would like to see what we can do to get this issue resolved for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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