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jp.pommet
20th Anniversary celebration
1st Topic
1st Reply

Visitor

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8 Messages

Saturday, December 24th, 2022 5:52 PM

Closed

Help! Service for new home construction

Hi Xfinity,

I am looking for assistance to transfer my internet service next year (March 2023) to a new home address which is currently under construction. The new location is not served by Xfinity yet so I would like to know the whole process on how to get xfinity service.

Thank you for your help!

Question

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Updated 

2 years ago

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Accepted Solution

CCJamie

Problem Solver

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322 Messages

2 years ago

@jp.pommet Hello, thanks for reaching out to us, I can check to see what we can do about getting your new household set up for Xfinity service. Would you please send a direct message with your name and complete service address for assistance? 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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jp.pommet

Visitor

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8 Messages

@XfinityJamie​ Thanks for the quick reply. I have sent the direct message as instructed. Hoping to follow up soon with a member of your team. Thanks again and happy holidays!

2 years ago

0

jp.pommet

Visitor

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8 Messages

Hi @XfinityJamie 

It's been a few months since my original post, can someone follow up with me via private message to move forward on my original ticket HS3278304?

Thank you.

2 years ago

0

user_ef8974

Visitor

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4 Messages

2 years ago

Hello,

I have the same request here. I'm moving to a newly constructed house and would like xfinity internet there. I used the "check availability" tool but the new address is not listed. How can I request comcast dig up some lines here?

Thanks! 

3

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XfinityEricB

Official Employee

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2.2K Messages

Hello @user_ef8974, and thank you for reaching out to us for help with getting your new home added to our system for service. You have come to the right place for assistance. Can you create your own public post with your request I can work with you from to get in a request to have the address added please?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityEricB

Official Employee

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2.2K Messages

Thanks for making your own public post @user_ef8974. Now we can assist you with your request. Can you DM me with your first and last name, and the full address you are wanting added to our system please?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_ef8974

Visitor

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4 Messages

Hey I can't find you? I only see:

XfinityEric

XfinityEricG

How can I DM you?

2 years ago

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jp.pommet

Visitor

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8 Messages

2 years ago

Hi Team Xfinity,

It's now April and we are ready to move forward to get service for my new home. As mentioned before, this may involve some construction work by your team.

Thank you in advance for your help!

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XfinityAmandaB

Official Employee

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2.2K Messages

@jp.pmmet Thank you for connecting your follow-up to your original post! Since I now have this linked to your original issue I would be more than happy to continue in private once again so thank you. Without you commenting again here your conversation is not linked, and I would not have all the information needed!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

jp.pommet

Visitor

 • 

8 Messages

2 years ago

Hi Xfinity,

It's been a few weeks since my last update with your team regarding the deployment of new service for my new home.

The cable line has been deployed up to the house (see picture attached) and now we are just wondering what the next step is.

Do we need to get your technicians to install the Xfinity box against the house ?

As a friendly reminder, our plan will be internet only. Thank you!

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