Hello, @panpalea Thanks for reaching out to us on the forums! We can assist with getting your service restored. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since you already sent a DM, we will continue to assist you there!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
panpalea
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2 Messages
3 days ago
How do I DM support?
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EG
Expert
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115.1K Messages
3 days ago
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
Please describe the nature of your issue in detail right here, but be sure to exclude any personal information.
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EG
Expert
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115.1K Messages
14 hours ago
Concern moved here to the Customer Service help section.
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