1 Message
Help requested for equipment return
After upgrading to a new modem at Xfinity's urging, I now need to return the old one. The returns page only lists the newest, recently delivered modem, which is obviously not the one I am returning. Should I print and use that return label anyway, even though it will reference the current replacement rather than the actual, older modem being returned?
EG
Expert
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110K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRoberto
Official Employee
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1.7K Messages
10 months ago
Hello and welcome to our Xfinity Community Forums page @user_0xq0vl. Thank you so much for taking your time today and reaching out to us about returning your old modem. You are in the right place and we are happy to assist you today. Now you can actually just take the modem to the UPS near you and they will actually scan it and get the correct shipping label and ship it back to us.
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