1 Message
Help reactivating account
Our family fell on hard times and neglected our Internet bill in order to afford the basics (food, gas) and now our account is closed. I've paid the money we owed and would like to get service restored, how can I do this? I've tried going to view my account but it says that I don't have access and that I need to contact the other of the account, but it's my account so I'm confused.
XfinityRaf
Official Employee
•
1.2K Messages
2 years ago
Good afternoon @user_ub5g7o. We're very sorry to hear that you and your family have fallen on hard times and that your account was closed. We can certainly look to see what options are available to help get your account restored. When you have a moment, please send our team a direct message with your full name and full address to get started.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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