Visitor
•
1 Message
Help please
I spent close to two hours talking to seven different people last night on the phone and spent almost an hour trying to log into my account and solve my issue didn’t happen so they opened An escalation on it I got 12 texts today. Said the escalation was going to be resolved today I tried to login to see and it says it’s been closed! I got a message saying they were going to close to double the price of my Wi-Fi at home I was told to call May 31. I could keep what I have for $30 a month. They said that’s not possible there’s something for 35 40, 55 etc. Each person gave me a different number. Can someone please contact me today to resolve this? I can’t pay the $60 a month. They raised it to! Thank you.
XfinityEricB
Official Employee
•
3.3K Messages
5 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0